Terms and Conditions

Terms and Conditions

1. Introduction
Welcome to https://www.marsheik.com. By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

2. Use of the Website
You must be at least 18 years old to make purchases. You agree to provide accurate and complete information when registering or placing an order.

3. Orders and Payments
All orders are subject to availability. Prices are listed in $ and may change without notice. We accept various payment methods, and by purchasing, you authorize us to charge your selected payment method.

4. Shipping and Returns
Thank you for your purchase. Your satisfaction is very important to us. Please review our return policy carefully, as it includes specific conditions for sanitary and medical items.

4.1. Non-Returnable Items

Due to hygiene, safety, and regulatory compliance, we do not accept returns for sanitary or medical products that have been:

  • Opened or unsealed.
  • Used, tested, or tampered with.
  • Damaged due to misuse or improper storage.
  • Purchased more than 15 days ago.

This applies to (but is not limited to): medical devices, personal care items, single-use or sterilized products, or any product that comes into contact with the skin.

4.2. Eligible Returns (Exceptions)

Returns will only be accepted in the following cases:

  • The item received is defective or damaged upon delivery.
  • An incorrect item was sent.
  • The product has a manufacturing defect and has not been used or unsealed.

In such cases:

  • The issue must be reported within 48 hours of receiving the item.
  • Supporting photos or videos must be provided.
  • The product must be returned in its original packaging and condition.

4.3. Return Process

If you meet the return conditions:

  1. Contact us at info@marsheik.com with your order number and reason for the return.
  2. Our team will review your request in 24-48 hours and, if approved, provide return instructions.
  3. Once the item is received and inspected, we will process a refund or replacement within 5–7 business days.

4.4. Shipping Costs

  • If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
  • In all other cases, the customer is responsible for return shipping fees (if applicable).

5. Intellectual Property
All content on this website, including text, images, and logos, is owned by MARDUK HORIZON LLC and protected by intellectual property laws. Unauthorized use is prohibited.

6. Limitation of Liability
We are not liable for any indirect or consequential damages resulting from your use of our website or products.

7. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the website after changes indicates acceptance.

8. Contact Us
For questions about these terms, contact us at info@marsheik.com.